Terms of service

Terms of Service

Last Updated: Thursday 5th, February 2026

These Terms of Service (“Terms”) govern your access to and use of the website specmilk24hrs.co.uk and all related services provided by Spec Offers Ltd (“we”, “us”, “our”). By accessing or using our website, purchasing products, or engaging with our services, you agree to be bound by these Terms.

1. Company Information & Contact

In compliance with UK law and Google’s transparency standards, our business details are as follows:

  • Legal Entity Name: Spec Offers Ltd

  • Trading Name: Spec Milk 24 hrs

  • Company Registration Number: 09343303 (England and Wales)

  • VAT Number: GB343835981

  • Physical Operating Address: 4B/2 Trefoil Way, Preston, PR2 5PH, United Kingdom

  • Registered Office: MJH Accountants Limited, 129 Woodplumpton Road, Fulwood, Preston, PR2 3LF, United Kingdom

  • Customer Support Email: info@specmilk24hrs.co.uk

  • Customer Support Phone: 07949 495881

2. Eligibility & Consumer Rights

To use our website, you must be at least 18 years old. These Terms do not affect your statutory rights under the UK Consumer Rights Act 2015, including your right to receive goods that are of satisfactory quality, fit for purpose, and as described.

3. Products, Pricing, and VAT

  • Accuracy: We strive for 100% accuracy in product descriptions and images.

  • VAT: All prices displayed on our website are inclusive of UK VAT at the prevailing rate unless stated otherwise.

  • Pricing Errors: In the event of a clear pricing error, we are not obligated to provide the product at the incorrect price. We will contact you to offer a full refund or the option to proceed at the correct price.

4. Payments

We provide a secure checkout environment via Shopify. Accepted payment methods include major Debit/Credit Cards (Visa, Mastercard, Amex), PayPal, and Apple/Google Pay. All transactions are encrypted via SSL for your security.

5. Shipping & Delivery

Our full [Shipping Policy] is incorporated here.

  • UK Mainland: DPD Next Day Service (£4.99 or FREE over £50).

  • UK Highlands & Islands: Royal Mail/Evri (2–5 business days).

  • Cut-off: Orders placed before 14:00 on business days are dispatched the same day.

6. Returns, Cancellations, and Refunds

Our [Return and Refund Policy] provides the following protections:

  • Right to Cancel: Under the UK Distance Selling regulations, you have a 14-day window to cancel your order for any reason. At Spec Milk 24 hrs, we extend this to a 30-day return window.

  • Free Returns: We provide a free return shipping label for all domestic returns.

  • Refund Timing: Once received, refunds are processed within 10 business days to the original payment method.

7. Prohibited Use & Intellectual Property

You may not use this site for fraudulent purposes or to harvest data. All content, including images of "Spec Milk" products and brand logos, remains the exclusive property of Spec Offers Ltd.

8. Limitation of Liability

We are not liable for business losses (e.g., loss of profits) or indirect damages. Our liability is limited to the purchase price of the goods. This does not exclude our liability for death or personal injury caused by our negligence or fraud.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.